NEWS FLASH
Belgrade, Zagreb and Skopje airports have all been recognised at the Airport Service Quality (ASQ) awards by Airports Council International (ACI). The awards highlight the world’s top 5% best airports as judged by their customers through a unique ACI/ASQ questionnaire throughout 2023. A total of 595.000 surveys were collected last year, enabling for 170 ASQ awards to be won by ninety airports around the world.
Belgrade
– Best airport in the category five to fifteen million passengers per year in Europe
– Most dedicated airport staff
– Most enjoyable airport in Europe
– Cleanest airport in Europe
Zagreb
– Easiest airport journey in the category two to five million passengers in Europe
– Induction into ACI World Director General’s Roll of Excellence (recognition for airports that have won multiple ASQ awards over a five-year period)
Skopje
– Best airport in the category two to five million passengers per year in Europe
Commenting on the accolades, the General Manager Zagreb Airport, Huseyin Bahadir Bedir, said, “We are extremely proud of the remarkable achievement accomplished by Zagreb Airport. It has been acknowledged by passengers for the seventh consecutive year. This sustained recognition is a testament to our unwavering commitment to service excellence. The award for ‘The easiest airport journey in Europe’ further confirms the extraordinary efforts and dedication of our staff in ensuring an exceptional ZAG customer experience and further motivates us to continue on this path to not only meet but also exceed the expectations of our valued passengers. Moreover, it is with great honour that we share our distinction as one of eight airports worldwide selected in 2023 for induction into the ACI World Director General’s Roll of Excellence”
The General Manager of operator TAV Macedonia, Nejat Kurt, said, “As an airport operator, TAV Airports is incredibly proud to announce that Skopje International Airport has been again awarded in the category ‘Best airport two to five million passengers in Europe’, earning this prestigious ASQ recognition by the Airport Council International. This achievement is yet another proof and testament to the dedication and hard work of our team, as well as the ongoing commitment to providing exceptional service to our passengers. We are honoured to receive this recognition and remain committed to delivering an outstanding travel experience for all who pass through our airport’s gates. Certainly, the airport service quality that our passengers have recognised for the ninth time is thanks to the people working at the airport, their commitment, and that includes TAV Macedonia staff and our sister companies’ staff – BTA (F&B), ATU Duty Free, TAV Technologies (IT services), TAV MOS (Commercial services), and Euroclean (cleaning services). The voices of passengers have been heard at our airports and will be heard in the future. Meeting their needs with hospitability and creating a comfortable travel experience while at our airports is our top priority.
