I was mostly working with Jon with regard to collecting feedback from all of the Xbox Insiders and surfacing that to our engineering team. I also partnered with Austin to optimize the survey / reporting experiences all up.
I did that for around three years before I was offered a position on the Customer Support team. So, I transferred over there and worked on Xbox Support for a while. After the pandemic—and through an org shift—I actually ended up back on the Xbox Insider team. Now, I support hardware readiness on devices and accessories for both first- and third-party teams. We also collect tons of data to help with engineering.
